What is a Webinar/Online Class?
A webinar is an acronym for Web Based Seminar. Attending a webinar is like attending any seminar apart from the place where the event takes place. Instead of meeting in a conference room we will meet in a virtual conference room on the web. Once you have logged in you can view the presentation on your computer, and listen on the phone if your system doesn’t support sound.
Our online seminars are extended webinars, the technology works the same for both webinars and online seminars.
What do you need to participate?
You need a PC with access to the web and sound. You can also use a telephone to access the sound portion of the webinar/online seminar if your computer does not support sound. If you don’t have access to a computer you can participate via phone only. If you want to access by phone, log in and then select audio on your control panel. You will be given a phone number and pin number to call in.
We recommend you download the updated CODEC from GoTo Webinar.
Once I register what happens?
If you place an order via our website you will receive an automatic e-mail confirming your order was received by our system.
Within 3-5 business days you will receive an invoice/receipt from us confirming your registration was processed. This will go to the email you provided. If you do not receive an invoice/receipt from us please email firstname.lastname@example.org. Please mark your calendar as soon as you receive your invoice/receipt.
NEW 2017- You will receive a Welcome Email (5) days before the presentation with seminar details, a link to register yourself with our webinar service provider, and link to download and print your seminar workbook and seminar evaluation. IF YOU HAVE NOT RECEIVED BOTH EMAILS, PLEASE CONTACT THE OFFICE NO LATER THAN 10:00 AM CST the morning of the presentation TO INSURE YOU RECEIVE YOUR MATERIALS. You can contact us at 877-650-1099.
A note to our clients: It is your responsibility to check that you have received access information prior to start time of a scheduled webinar/online class. We send instructions to the email that was provided to us in your registration however our subsequent reminders may end up in your spam/junk folder or be filtered out by your firewall. You can email email@example.com or call us at 877-650-1099. If it is close the time of a scheduled event we recommend you both email and call. We cannot guarantee a response to these types of inquiries if it is within an two hours of the webinar/online class and we will no longer interrupt ongoing presentations to address logon information requests once the webinar/online class has started.
We will not refund money based on not receiving logon information.
Can we get more than one log-on?
NEW for 2017– On-line seminars and webinars allow multiple attendees within your company to attend in a group and earn CPE’s at NO ADDITIONAL COST. Links to register and access the webinar presentation and links to print the seminar Workbook are sent to the first attendee registered. For multiple attendees needing CPE credits under (1) registration, NASBA requires authentication for attendance by group facilitator, administrator. If you do not wish to attend in a small group, additional logins can be purchased for $25.00 each.
Our seminars are Group-Internet Delivery. You can find the course level, number of credits, prerequisites and learning objective on each individual class page.
NCompliance Services, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org
You must attend the webinar/online class, respond to the polling questions and complete the webinar/online class evaluation in order to receive CPE credits. You will receive the evaluation after the webinar/online class. 1-2 weeks following the class you will receive a certificate from us. If you do not receive your certificate please email firstname.lastname@example.org.
We only issue CPE credits to the person registered OR the person that attended in their place. If you would like CPE credits to be issued to more than on person than you must purchase additional logins and each person must attend the presentation, respond to the polling questions and complete an evaluation (see paragraph above).
Post Webinar and Online Seminar Support
Our webinars do not include tax question support. However we are happy to clarify anything we covered in the webinar. For one week following a webinar you will be able to submit general questions regarding the topic covered.
Our online seminars include post seminar support, please reference our Tax Question Services for additional information and scope of services. A webinar will only include post seminar support if it is purchased as part of an online seminar.
A link to download a recording of our Seminars will be provided AT NO CHARGE to all attendees who attended seminar and completed a seminar evaluation.
Last Minute Registrations
We endeavor to process registrations received the evening before or the morning of the webinar/online seminar in a timely fashion so that you can access the webinar, however we can’t guarantee that your order can be processed in time. If we receive an order for you and can’t process your registration in time we will provide additional times available or refund the registration fee as applicable. See payment policy for more information.
We require payment before attending a webinar/online seminar. If you have registered and not paid you will not be able to access the webinar/online seminar. We understand that you often register close to the time of the scheduled webinar/online seminar. We recommend you pay online with a credit card. If you require an invoice and can’t pay it by the time of the webinar/online class please contact us to discuss payment arrangements.
Cancellation of Webinars and Online Classes
We reserve the right to cancel webinars or online classes due to low attendance, technical difficulties or other unforeseen circumstance. We will email any cancellations or reschedules to the email provided in your registration. Please check your email the morning of the scheduled webinar/online class for any notifications.
We will post alternate times of the website within 2 business days for all cancelled webinars/online classes as well as email the registrants.
You can call us at 877-650-1099 if you have any concerns that your webinar will be cancelled.
If we cancel a webinar/online seminar and do not reschedule it we will provide you will other options or issue a full refund of your registration fee. We will not refund money for webinars/online classes that we have to reschedule due to reasons listed above, we will provide alternate dates to attendees for these situations.
Attendee Cancellation Policy:
Cancellation requests for our webinars/online classes must be received prior to two weeks before the scheduled date. Refunds will be given for registrations received prior to 2 weeks before the event.
Registrations made or cancelled within two weeks of a scheduled event will not receive a refund. We will try to accommodate a different date or event.
We will not refund registration fees if you did not receive the logon instructions. Please make sure you have received them and email us if you have not, prior to the day of the event.
For more information regarding administrative policies such as complaint and refund, please contact our office at (877) 650-1099 or email email@example.com.